Customer Satisfaction Policy
Our Commitment to You
At Online Art Shows, we hold ourselves to the highest standard — for our customers, our partners, and our community. We are proud to offer both superior customer service and superior products. Your satisfaction is at the heart of everything we do.
Satisfaction Policy
We have a 14-day customer satisfaction policy. If there is an issue with your order, please contact us within 14 days of receiving your item. We want to make it right.
Damages & Issues
Please inspect your order upon receipt. If your item arrives defective, damaged, or incorrect, contact us immediately with proof of the issue (e.g., photos of the damage or defect). We do not typically require items to be returned — proof of the issue is sufficient for us to move forward.
Resolution: Replacement or Store Credit
Once we review and confirm the issue, we will either replace the item or issue store credit for the value of the item. Store credit is available for immediate use. We handle each case with care and aim to resolve all issues promptly.
Non-Refundable Items
Please note the following are non-refundable and final sale:
- Art submission application fees — all application fees are non-refundable.
- Clearance and sale items
- Gift cards
We hold our highest commitment to our partners and take pride in delivering both exceptional products and an exceptional experience at every touchpoint.
Questions?
We're always here to help. Contact us any time with questions or concerns about your order.